Shahinor Haque Sohan
100% Complete

Shahinor Haque Sohan

Administrative Assistant

Customer Handling Excellent Communication Skills Order Confirmation Problem Solving Call Management
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About Me

Dedicated and detail-oriented professional with strong
communication, organizational, and multitasking skills. Experienced
in administrative support, data entry, and community service.
Capable of working effectively under pressure while maintaining
accuracy and confidentiality. Proficient in basic computer operations
and committed to supporting public health and family welfare
initiatives. A reliable team player with a passion for helping others
and contributing to the well-being of the community.

Experience

Customer Support Representative
Natural Health Care
2023 - 2025 Running
• Responded to customer inquiries via phone
email
and chat in a
professional and timely manner.
• Confirmed customer orders over phone calls in Bengali and
ensured all details were accurate.
• Handled complaints
provided appropriate solutions
and followed
up to ensure resolution.
• Maintained detailed records of customer interactions and
transactions using internal systems.
• Educated customers on products and services
helping them make
informed decisions.
• Worked closely with other departments to solve issues and
improve service quality.
• Managed high call volumes while maintaining excellent customer
service standards.

Education

S.S.C
Shaknait M.M High School
Haluaghat
Mymensingh
2016 - 2021
GPA: 2.75 out of 5.00
Diploma in engineering
Rumdo Institute of Modern Technology
Mymensingh Sadar
2022 - 2025
CGPA: 7th Semester Running

Expertise

Top Skills

Customer Handling
81%
Excellent Communication Skills
76%
Order Confirmation
93%
Problem Solving
81%
Call Management
85%

All Skills

Customer Handling Excellent Communication Skills Order Confirmation Problem Solving Call Management Data Entry & Documentation Basic Computer Skills.

Portfolio

No portfolio projects available yet.

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