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Altap Mahmud

Customer Service & Experience Specialist

Customer Service Sales Data Entry Email Communication Problem Solving

About Me

Hardworking professional with 4 years of combined experience in customer service, sales, and office administration. Skilled in handling customer queries, resolving issues, and maintaining accurate records. Currently completing Honours in Economics while building skills in digital marketing and remote work tools. Seeking remote customer support, virtual assistant, or data entry opportunities where strong communication and a customer-first attitude add value.

Experience

- Xiaomi Brand Promoter (1 Year): Handled in-store sales

product demonstrations

and customer queries; built customer relationships and worked toward monthly sales targets

- Coaching Center Office Assistant (2 Years): Managed front-desk communication

student/guardian inquiries

maintained records

and coordinated scheduling

- Retail Shop Sales Assistant (1 Year): Provided direct customer service

processed sales transactions

and resolved customer complaints

Education

- Honours 4th Year (Running)

Economics

National University

- HSC: GPA 4.14 (2020)

- SSC: GPA 3.94 (2018)

- Google Digital Garage: Fundamentals of Digital Marketing (Certified)

Expertise

Top Skills

Customer Service

72%

Sales

77%

Data Entry

90%

Email Communication

91%

Problem Solving

70%

All Skills

Customer Service Sales Data Entry Email Communication Problem Solving Facebook Business Page Management Meta Ads Manager Internet Research Time Management Team Coordination

Portfolio

No portfolio projects available yet.

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