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Tanvir Ahmed Joy

Customer Service & Experience Specialist

Customer Service Customer Relationship Management Sales Sales Operations Retail Operations

About Me

I am a sales and operations professional with over 3 years of experience in retail, customer service, team coordination, and sales reporting. I have experience in achieving sales targets, handling customers, managing inventory, and supporting daily operations. I enjoy working with people, solving problems, and using data to improve performance. I am now looking for a remote opportunity in customer service, sales support, or operations.

Experience

Trainee In-Charge (Sales & Operations) | DBL Lifestyle | Jan 2026 – Present

• Manage daily outlet operations and support the team in achieving sales targets.

• Prepare and review daily

weekly

and monthly sales reports.

• Coordinate with sales teams and distributors to support smooth operations.

• Monitor inventory

stock movement

and stock reconciliation.

Outlet Manager (Retail Operations) | PRAN Daily Shopping | Aug 2025 – Sep 2025

• Supervised daily operations and staff performance.

• Managed inventory

FIFO

stock reconciliation

and demand planning.

• Handled POS transactions and cash operations.

Sales Associate | BRAC Aarong | Aug 2022 – Aug 2025

• Achieved 110%+ sales targets for 10+ consecutive months.

• Trained and supported 30+ junior team members.

• Provided personalized customer service and handled POS operations.

• Managed stock replenishment and product requisitions.

Education

BBA in Management – 2021

Dhaka Commerce College | CGPA: 2.73 / 4.00

HSC in Business Studies – 2017

M A RAZA GOV. COLLEGE | GPA: 3.17 / 5.00

SSC in Business Studies – 2015

BHEDARGONG GOV. MODEL SCHOOL | GPA: 3.22 / 5.00

Training & Certifications:

• Effective Teamwork – 2025 | BYLCx

• Emotional Intelligence – 2025 | BYLCx

• Professional Customer Service – 2023 | BACCO

Expertise

Top Skills

Customer Service

93%

Customer Relationship Management

89%

Sales

89%

Sales Operations

70%

Retail Operations

95%

All Skills

Customer Service Customer Relationship Management Sales Sales Operations Retail Operations Sales Target Achievement Team Leadership Inventory Management Stock Reconciliation Sales Reporting KPI Tracking Data Analysis Demand Planning Supply Chain Coordination POS Systems CRM ERP Systems MS Excel Google Sheets Data Entry Problem Solving

Portfolio

No portfolio projects available yet.

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