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Mardia Mustafa Chowdhury

Administrative Assistant

• Soft Skills: Strong communication and interpersonal skills customer service client handling teamwork problem-solving

About Me

1. Customer Service & Operations: Managing high-volume customer communications, service quality, compliance, and cross-functional operational coordination.

2. HR Operations & Administration: Overseeing recruitment support, employee lifecycle management, documentation, payroll support, and database administration (MIS reporting).

3. Client & Stakeholder Management: Handling client relationships, education counseling, and immigration consultancy support.

Experience

Customer Service Advisor at DHL Express (Bangladesh) (September 2022 – Continuing)

Executive Office Assistant at Saifur's Pvt. Ltd. & Saifur's Overseas (March 2021 – August 2022)

Executive Counselor at Meiji Education

Dhaka (January 2019 – February 2021)

Administrative Assistant at FujSeng Construction LLC

Fujairah

United Arab Emirates (February 2018 – August 2018)

HR-Admin & Logistics Executive at Market Express Ltd. (December 2014 – October 2017)

HR Intern at Nokia Bangladesh (Through Market Express Ltd.) (September 2014 – November 2014)

Education

Academic Qualification

• Master of Business Administration (MBA) in Human Resource Management – American International University-Bangladesh (AIUB); CGPA: 2.57 out of 4.00 in 2020

• Bachelor of Business Administration (BBA) in Human Resource Management – American International University-Bangladesh (AIUB); CGPA: 3.02 out of 4.00 in 2014

• Higher Secondary Certificate (HSC) in Business Studies – Mohammadpur Preparatory Higher Secondary Girls' School & College; GPA: 3.50 out of 5.00 in 2009

• Secondary School Certificate (SSC) in Science – Mohammadpur Girls' High School; GPA: 3.25 out of 5.00 in 2007

Training & Workshop

• People Engagement Training – DHL Express Bangladesh (10 February 2024)

• Agent & Client Management Training – DHL Express Bangladesh (20 April 2023)

• Customer Service Advisor Training – DHL Express Bangladesh (1 September 2022)

Expertise

Top Skills

• Soft Skills: Strong communication and interpersonal skills

83%

customer service

72%

client handling

82%

teamwork

71%

problem-solving

71%

All Skills

• Soft Skills: Strong communication and interpersonal skills customer service client handling teamwork problem-solving time management adaptability and multitasking. • Technical Skills: Microsoft Office (Word Excel PowerPoint) MIS reporting documentation management. • Language Skills: Bangla – Native Proficiency English – Professional Working Proficiency

Portfolio

No portfolio projects available yet.

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