Shibani Biswas
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Shibani Biswas

Customer Service & Experience Specialist

● Billing of claims to the appropriate party ● Follow up with the client appointment date in a timely. ● Assist in resolving the client issue. ● Training new joiners in my team ● Correct and refile claims with the payment. ● Take client complaints post discounts set up budget plans follow up with service records department and also provide estimates ● Research callers' issues/problems and find solutions ● Proficient in Zoho SalesIQ Zoho CRM
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About Me

I am a results-driven Business Development and Client Relationship professional with over 8 years
of experience in business development, customer relationship management (CRM), sales, lead
generation, and eCommerce operations. Throughout my career, I have successfully managed client
acquisition, customer support, team leadership, and account management across various
industries, including eCommerce, healthcare, and online marketplaces.
Currently serving as Head of Business Development Executive

Experience

Filesure.in
Dhaka Bangladesh — Business Development Executive
1st Sep 2025 – Present
● Billing of claims to the appropriate party
● Follow up with the client appointment date in a timely.
● Assist in resolving the client issue.
● Training new joiners in my team
● Correct and refile claims with the payment.
● Take client complaints
post discounts
set up budget plans
follow up with service records department
and also provide estimates
● Research callers' issues/problems and find solutions
● Proficient in Zoho SalesIQ
Zoho CRM
a

Education

Diploma In Computer Technology

Expertise

Top Skills

● Billing of claims to the appropriate party ● Follow up with the client appointment date in a timely. ● Assist in resolving the client issue. ● Training new joiners in my team ● Correct and refile claims with the payment. ● Take client complaints
76%
post discounts
95%
set up budget plans
80%
follow up with service records department and also provide estimates ● Research callers' issues/problems and find solutions ● Proficient in Zoho SalesIQ
95%
Zoho CRM
79%

All Skills

● Billing of claims to the appropriate party ● Follow up with the client appointment date in a timely. ● Assist in resolving the client issue. ● Training new joiners in my team ● Correct and refile claims with the payment. ● Take client complaints post discounts set up budget plans follow up with service records department and also provide estimates ● Research callers' issues/problems and find solutions ● Proficient in Zoho SalesIQ Zoho CRM and HubSpot with expertise in email and LinkedIn outreach for lead generation and client engagement.

Portfolio

Linkedin

Linkedin

Project

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