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Humayun Kabir

Customer Service & Experience Specialist

Requirement Gathering Stakeholder Communication Business Process Understanding Workflow Coordination CRM Management & Analysis

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About Me

I am an analytical, communication-driven professional with experience in client relationship management, business operations, and international sales across US, Canada, and Australia. Currently a Client Relationship Officer managing end-to-end client engagement for web development projects. Previously as Telesales Specialist, connected with 100+ daily clients, maintained CRM with 98% accuracy, reduced response time by 25%, and boosted conversion by 20%.

Experience

-1+ year as Client Relationship Officer at Call Point Business Solutions LTD.

-Manage end-to-end client onboarding

requirement gathering

and project coordination for website development and service-based projects

-Lead and coordinate a team of 20 members

ensuring smooth communication between clients and internal departments

-Serve as primary client contact

ensuring smooth communication and positive experience throughout service lifecycle

-1.5 year as Telesales Specialist at Synergy IT Solutions

-Made 100+ outbound calls daily to international clients across US

Canada

and Australia for Merchant Cash Advance (MCA) sales

-Maintained CRM databases with 98% accuracy

tracking leads

call logs

and customer preferences

-Reduced response time by 25% and increased MCA conversion by 20% through workflow coordination and team collaboration

Education

-Final semester B.Sc. in Computer Science & Engineering at Manarat International University – CGPA: 3.75/4.00

-HSC (Science) – GPA: 5.00/5.00

-SSC (Science) – GPA: 5.00/5.00

-15-day Telemarketing and Client management Training at Synergy Solutions Ltd. (2024) – focused on outbound communication

lead qualification

and client engagement for US and Canadian markets

Expertise

Top Skills

Requirement Gathering

89%

Stakeholder Communication

82%

Business Process Understanding

92%

Workflow Coordination

83%

CRM Management & Analysis

81%

All Skills

Requirement Gathering Stakeholder Communication Business Process Understanding Workflow Coordination CRM Management & Analysis Documentation & Reporting Client Relationship Management Business Communication Data Analysis & Reporting User Requirement Handling Software Requirement Analysis BRD & FRD Documentation User Acceptance Testing (UAT) Coordination Problem Solving & Analytical Thinking Cross-functional Team Collaboration Client Onboarding Coordination Process Improvement Support International Client Communication Customer Operations Management Microsoft Excel Google Sheets Microsoft Word Microsoft PowerPoint SQL Python C Programming CRM Systems (Salesforce HubSpot) Apollo.io ZoomInfo Trello Asana Microsoft Teams Slack Five9 RingCentral Canva

Portfolio

Humayunalif.github.io

Project

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