Anika Chowdhury
95% Complete

Anika Chowdhury

Customer Service & Experience Specialist

Skills  Microsoft Office: Microsoft Word Excel Powerpoint  Software and Others: SPSS Website Development SEO

About Me

Ms. Anika Aftab Chowdhury is an experienced management and operations professional with a strong background in team leadership, customer relationship management, administrative coordination, and banking operations. She holds an MBA and a BBA in Marketing from the University of Dhaka. Currently, she serves as a Manager at Westford Immigration Services, where she directs daily workflows, manages departmental budgets, tracks KPIs, and mentors cross-functional teams to achieve organizational goals. Her diverse career also includes serving as an Administrative Officer for the Embassy of Algeria in Dhaka, where she managed operations and supported diplomatic initiatives, and working as a Trainee Executive Officer at the Commercial Bank of Ceylon PLC, where she handled priority customer relations and core operational transactions. Combining strong strategic planning and communication skills with a foundation in marketing and market research, she excels at optimizing operational costs, streamlining organizational processes, and driving team performance.

Experience

1. MANAGER
TEAM LEADER
SENIOR EXECUTIVE
WESTFORD IMMIGRATION SERVICES (July 19, 2022-Present)
2. ADMINISTRATIVE OFFICER
EMBASSY OF ALGERIA IN DHAKA (January 10
2022-April 10
2022)
3. TRAINEE EXECUTIVE OFFICER
COMMERCIAL BANK OF CEYLON PLC (February 4
2020-November 24
2021)
5. MARKETING INTERN
BERGER PAINTS BANGLADESH LIMITED (January 01
2017-March 31
2017)

Education

Masters of Business Administration (MBA)
Department of Marketing
University of Dhaka
GPA: 3.48 (on a scale of 4)
Passing Year: 2018
Bachelor of Business Administration (BBA)
Department of Marketing
University of Dhaka
GPA: 3.05 (on a scale of 4)
Passing Year: 2016
Higher Secondary Certificate (HSC)
Viqarunnisa Noon School & College
GPA-5 (on a scale of 5)
Passing Year: 2012
Secondary School Certificate (SSC)
Viqarunnisa Noon School & College
GPA- 5 (on a scale of 5)
Passing Year: 2010

Expertise

Top Skills

Skills  Microsoft Office: Microsoft Word
90%
Excel
71%
Powerpoint  Software and Others: SPSS
78%
Website Development
73%
SEO
89%

All Skills

Skills  Microsoft Office: Microsoft Word Excel Powerpoint  Software and Others: SPSS Website Development SEO Content Creation  Language Proficiency: Proficient in both spoken and written English and Bengali  Additional Skills: Communication skill Leadership quality Presentation skill Efficiency in deadline-oriented work Multitasking capability Teamwork efficiency

Portfolio

No portfolio projects available yet.

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