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Umma Jannat

Customer Service & Experience Specialist

Business Development Client Communication Customer Support Administrative Support HR Coordination

About Me

Dynamic and results-oriented professional with proven experience in business development, client communication, administration, HR support, and operational coordination. Demonstrated ability to manage stakeholder relationships, drive organizational efficiency, and deliver high-quality support in fast-paced and remote work environments. Strong expertise in communication, team collaboration, problem-solving, and multitasking with a professional and growth-focused mindset. Committed to contributing

Experience

### Work Experience

**Business Development & Administrative Support**

* Managed client communication and relationship coordination professionally

* Assisted in business development activities and operational support

* Maintained reports

data records

and administrative documentation

* Coordinated with teams to ensure smooth workflow and service delivery

**Customer Support & Communication**

* Handled customer inquiries and provided professional support services

* Conducted follow-ups

confirmations

and client coordination efficiently

* Maintained strong communication standards in remote work environments

**HR & People Coordination Support**

* Assisted with employee coordination and administrative HR tasks

* Supported recruitment communication and organizational operations

* Maintained professionalism

confidentiality

and organizational discipline

**Remote Operations & Team Collaboration**

* Worked effectively in remote and fast-paced environments

* Demonstrated multitasking

Education

### Education & Training

**Bachelor of Business Administration (BBA)**

Management Studies

**Professional Training & Skills Development**

* Business Communication

* Customer Service & Client Handling

* Administrative & Office Management

* HR & Recruitment Support

* Microsoft Office & Google Workspace

* Remote Work & Team Collaboration Skills

Expertise

Top Skills

Business Development

91%

Client Communication

77%

Customer Support

77%

Administrative Support

75%

HR Coordination

93%

All Skills

Business Development Client Communication Customer Support Administrative Support HR Coordination Stakeholder Management Team Collaboration Remote Operations Data Management Report Preparation Microsoft Office Suite Google Workspace Email Communication Problem Solving Time Management Organizational Skills Multitasking Recruitment Support Sales Coordination Professional Communication Adaptability Leadership Potential

Portfolio

No portfolio projects available yet.

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