100% Complete

Ismail Hossain

Customer Service & Experience Specialist

Customer Support Non-Voice Support Live Chat Handling Customer Experience (CX) Team Management

About Me

Results-driven Team Lead with experience in customer experience operations and sales. Skilled in managing non-voice teams, improving performance, and driving revenue growth. Strong communication and problem-solving abilities with a focus on customer satisfaction and operational efficiency.

Experience

Currently working as a Team Lead in CX Operations at PaikariGhor

managing a non-voice customer support team and ensuring high service quality. Responsible for monitoring team performance

chat handling efficiency

and productivity metrics. Actively identify sales opportunities to improve conversion rates while providing regular training, coaching, and performance feedback to team members. Also handle customer escalations efficiently, ensuring quick and satisfactory resolutions.

Education

Higher Secondary Certificate (HSC).

BSC in economics

Completed training in customer service and sales operations

Expertise

Top Skills

Customer Support

79%

Non-Voice Support

83%

Live Chat Handling

90%

Customer Experience (CX)

95%

Team Management

83%

All Skills

Customer Support Non-Voice Support Live Chat Handling Customer Experience (CX) Team Management Team Leadership Sales & Upselling Conversion Optimization Performance Monitoring KPI Management Training & Coaching Problem Solving Communication Skills CRM Tools Microsoft Excel (Basic) Time Management

Portfolio

No portfolio projects available yet.

Hire Ismail Hossain Remotely

Interested in working with Ismail Hossain? Register as an employer to get in touch and discuss your project requirements.

Hire this Talent Register as Employer