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Farzana Khan

Project Manager

Sales Strategy and Execution Contact Center Operations Management Project Planning and Coordination Enhancing Customer Experience Time and Priority Management
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About Me

A results-driven professional with extensive expertise in Marketing, Partnership Development, Proposition Design, and Project Management. Possesses a comprehensive understanding of Customer Service excellence and Performance Optimization, consistently delivering initiatives that drive growth and enhance operational efficiency. Proven track record of successfully leading strategic projects and fostering impactful partnerships to achieve organizational objectives. Adept at leveraging a multidisciplinary approach to contribute to sustainable business success and customer satisfaction.

Experience

19+ Years of banking experience at HSBC. I have held a variety of roles including :
-Marketing & Partnership Manager
- Proposition Manager
- Project Manager
- Contact Centre Manager
- Contact Centre Officer
- Contact Centre Associate
- Contact Centre Officer & Team Leader
Additionally
I gained experience in the automotive industry as a Sales & Marketing Executive at Executive Motors Limited (BMW) for one year
from January 2003 to December 2003.

Education

Honours in English from Dhaka City College
Completed a 1-year diploma course in Computers from NIIT.

Expertise

Top Skills

Sales Strategy and Execution
93%
Contact Center Operations Management
79%
Project Planning and Coordination
74%
Enhancing Customer Experience
79%
Time and Priority Management
71%

All Skills

Sales Strategy and Execution Contact Center Operations Management Project Planning and Coordination Enhancing Customer Experience Time and Priority Management Social Media Marketing and Engagement Customer Support and Service Excellence Performance Monitoring and Optimization Team Leadership and Supervision Coaching and Mentoring Teams Process Optimization and Improvement Customer Relationship Management (CRM) Building and Strengthening Customer Relationships Strategic Partnerships Development Marketing Strategy and Campaigns.

Portfolio

No portfolio projects available yet.

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