Md. Nahid Hassan
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Md. Nahid Hassan

HR specialist

Customer Relationship Management Operations & Process Management Event & Logistics Management Workflow Optimization
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About Me

Operations and Customer Experience Specialist with 6+ years of experience optimizing business processes, managing cross-functional teams, and delivering exceptional customer support in fast-paced environments. Proven track record of improving operational efficiency, managing onboarding and support workflows, and driving revenue growth through streamlined systems and service excellence.Adept in tools like Slack, Trello, Manatal, QuickBooks, and ClickUp.

Experience

Talvette Ltd. (HR & Ops Specialist): Leading design and rollout of "The Purple Page" Talent Marketplace (revenue-generating). Manages end-to-end candidate onboarding (Manatal ATS)
payroll support
and HR coordination. Developed SOPs to boost team productivity.
Chaya App Ltd. (Ops Executive): Increased bookings by 150% and monthly revenue by 200% by optimizing customer onboarding. Achieved a 100% customer satisfaction rate. Managed recruitment
finance
and daily ops (using ClickUp/Zoho Books).
Bonhishikha Ltd. (Admin & Finance Officer): Managed admin
finance
and logistics for 3 donor-funded projects (EU & US). Ensured accurate budgeting and donor reporting.
Casper Foundation (Programs Officer): Led nationwide university chapters and managed 2 projects (planning to execution). Secured key sponsors (Green Delta Life).
Grameenphone Ltd. (Customer Manager): Ranked in Top 50 employees for 12 months; consistently maintained exceptional AHT
SQI
and NPS KPIs. Mentored new hires.

Education

- Bachelor of Arts in English (Dhaka International University) - In progress – currently deferred
- Foundations of Project Management from Google

Expertise

Top Skills

Customer Relationship Management
92%
Operations & Process Management
95%
Event & Logistics Management
75%
Workflow Optimization
74%

All Skills

Customer Relationship Management Operations & Process Management Event & Logistics Management Workflow Optimization

Portfolio

No portfolio projects available yet.

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